Refund Policy

Refund Policy

30-Day Risk-Free Return Policy

At Sovr Leather, every purchase is a considered investment. Our return policy is designed to give you complete peace of mind — handled with fairness, clarity, and care.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, Sovr Leather will take full responsibility at no cost to you.

This includes:

• Prepaid return shipping
• Replacement shipment (worldwide)

To submit a claim:

• Contact us within 30 days of your order date
• Email: sovrleather@gmail.com
• Include your order number and clear photos of the issue

We aim to respond within 1 business day.

Returns for Size, Fit, or Preference

If you wish to return or exchange an item due to size, fit, or personal preference, you may do so within 30 days of your order date.

Please note:

• Customers are responsible for return shipping costs
• We do not provide prepaid return labels for these returns
• We strongly recommend using a tracked and insured shipping service
• We are not responsible for items lost or damaged during return transit

Once your return is received and approved:

• Sovr Leather will cover the cost of shipping your replacement item, worldwide

Return Eligibility Requirements

To qualify for a return:

• Item must be unworn, unused, and unaltered
• All original tags must be attached
• Must include proof of purchase or order confirmation
• Item must be returned in original or secure packaging
• A Return Authorization Number (RAN) must be obtained before sending

Returns sent without a valid RAN may be refused.

How to Initiate a Return

1. Contact Us
   Email sovrleatherofficial@gmail.com with your order number and reason for return
2. Receive Your RAN
   We will respond within 1 business day with your Return Authorization Number and return instructions
3. Prepare Your Return
   Securely package your item and include proof of purchase
   Clearly mark your RAN on the parcel
4. Ship Your Item
   Send using a tracked and insured service at your expense
5. Resolution
   Once received and inspected (up to 7 business days), we will process your refund or exchange

Non-Returnable Items

The following items cannot be returned:

• Worn, washed, altered, or customized items
• Products with removed tags or labels
• Final sale or non-returnable items
• Gift cards or store credit

Refund Processing

• Refunds are issued to your original payment method
• Processing may take 5–10 business days after approval, depending on your payment provider

Dedicated Human Support

You will always be assisted by a real person — never an automated system.

For any return or refund inquiries, contact:
📧 sovrleather@gmail.com

We’re here to help.